Privacy Policy

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This Notice describes the way we collect and use the personal information you give us, use that will be the necessary, adequate and relevant in relation to the determined purposes foreseen in this document.

It also describes what type of data it is and what options it has to limit the use of such data, as well as the procedure to exercise their ARCO rights, in compliance with the principles of Lawfulness, Consent, Quality, Information, Purpose, Loyalty, Proportionality and Responsibility that the law establishes.

1) Responsible for the protection of your personal data PENTT SERVICING COMPANY S.A. DE C.V. (PENTT SERVICING COMPANY), domiciled in Cuatro Caminos # 208. Residential El Refugio. Santiago de Querétaro, Querétaro 76146 Mexico is responsible for the treatment (use) of your Personal Data.

2) Our Data Protection Department
• Chief or Area: Department of Protection of Personal Data
• Address: Cuatro Caminos # 208. Residential El Refugio. Santiago de Querétaro, Querétaro 76146 Mexico
• Email: ap@penttservicingcompany.com
• Phone: 442 246 9329
  3) For what purposes do we collect and use your personal data?
  • Your personal data will be used for the following purposes:
  • Provide the requested products.
  • Provide the services requested and / or contracted.
  • Respond to your information, attention and service requirements.
  • Evaluate the quality of the service we provide.
  • File of records and file of the contractual relationship for follow-up of future services.
  • Financial management, billing and collection.
  • Comply with the obligations and commitments we have made with you.
  4) What personal data do we obtain and from where?
  • For the purposes indicated above we can collect your personal data in different ways:
  • When you visit our website or use our online services.
  • By phone or fax.
  • When you provide them to us personally.
  • When we obtain information through other sources of public access that are permitted by law
  • (Telephone or work directories, websites, etc.).
    Personal information we collect
    • Contact information (Name, Email, Address, Telephone, Cell, Fax)
    • Identity documentation (Elector Credential, Passport, Driver's License, Certificate or Identification Card)
    • Professional)
    • Financial information and means of payment (Credit card, debit card, checks)
    • Fiscal Information (RFC, Billing Direction)
    • Credentials to access online services (User and password)
    • Identification in Social Networks (Facebook, Twitter, LinkedIn, Google+)
    • Socio-economic data (Age, Sex, Income level, Schooling)
    • Financial situation (Income, Real estate, investments or other types of bank accounts)
    • Social Security Number (NSS) and / or CURP
    • Academic history (school certificates, certificates, studies)
    • Beneficiaries and economic dependents
    • Family information (Spouse, children, grandchildren)
    • Personal references (Information from non-family members)
    • Labor information (Company, Position, activity developed, CV)
    • Habits, sports, hobbies and hobbies

      We inform you that in order to comply with the purposes set forth in this privacy notice, they will be collected and treated the following sensitive personal data:

      Medical and / or psychological background (State of health, ailments and / or medical history) Criminal record

      We require your express consent (acceptance) for the processing of your sensitive personal data, and we We promise that they will be treated under the strictest security measures that guarantee their confidentiality.

      Use of cookies, web beacons and JavaScript A cookie is information that a website stores on your computer through the use of a browser or internet browser. A cookie allows websites to record their browsing activities in Internet - for example, what are the pages and contents you were looking at, when did you visit them, what searched, and if you clicked on some resource. The data collected by the cookies can be combined to Create a profile of your activities on the internet.

      Web beacons in conjunction with web metrics JavaScripts allow you to store information about Usage patterns of our website. We inform you that we use these tools to obtain information statistics like the following:

      Type of browser and operating system, Internet pages consulted, origin of the visit, IP address of access, time spent on our site, among other statistical data.

      Cookies, JavaScript and other tracking and tracking technologies can be disabled, however, deactivating them can cause the website or some of its functionalities not to perform adequately.

      To review the settings and if necessary disable them, use the 'Help' tab, or search 'Tools' (Tools) the configuration of 'Options' (Options) or 'Privacy' (Privacy) of your browser. Since there, you can delete the cookies, or control in which case you allow them to be installed. There are some browsers that allow to install complementary software tools (add-on software tools) to block, eliminate or control cookies And generally, security programs include options to facilitate control of the cookies.

      5) How to Access, Rectify, Cancel or Oppose the use and processing of your personal data (ARCO rights)? You have the constitutional right to access and know the personal data we have and the details of the treatment and use thereof, as well as to rectify them and correct them if they are inaccurate or incomplete; Cancel them and eliminate them when they consider that they are not required for any of the purposes indicated in the present privacy notice, or that are being used for purposes not authorized by you or have finalized the legal or service relationship, or, Oppose the treatment of the same for specific purposes.

      The mechanisms implemented for the exercise of their ARCO Rights, as well as the deadlines, information and The documentation that your request must contain is specified in the Rights holder's section (10) located in this same document.

      6) How can you limit the use or disclosure of your personal data? If you do not wish to receive messages from us that are not essential to fulfill the indicated purposes, the mechanisms implemented for this, as well as the deadlines, information and The documentation that your request must contain is specified in the Rights holder's section (10) located in this same document.

      7) How to revoke the consent for the treatment of your personal information? If you wish to revoke the consent you gave us for the use of your personal data, the mechanisms implemented for this, as well as the deadlines, information and documentation that must be included in request is specified in the Rights of the Holder section (10) located in this same document.

      8) Transfer of personal data Below we inform you that the following transfers do not require your consent, but the The law requires that you be informed. In this sense, your personal data may be shared with:

    • Companies of the same group as the person in charge who operates under the same internal processes and policies.
    • (Holding companies, subsidiaries, affiliates, franchises), to comply with the legal relationship acquired with the Holder.
    • Public sector entities, to comply with the legislation in force, as well as the legal relationship with > The Holder.
    • Public entities dedicated to the provision of medical diagnosis, provision of health care, medical treatment or management of health services (Hospitals, doctors, laboratories), to carry out all the necessary steps in case of medical emergency.

    9) Modifications to the privacy notice We reserve the right to make changes to this Privacy Notice at any time, for attention to new legislation, internal policies or new requirements to comply with the intended purposes. These modifications will be available to the Owners at the web address: http://ap.prodato.mx/361885860

    10) Rights of the Holder PENTT SERVICING COMPANY S.A. DE C.V. has implemented the following Universal Exercise Format of Rights of the Holder regarding his Personal Data. Instructions:

  • 1. Download the Universal Format here (PDF)
  • 2. Read carefully the requirements and indications that are described in the format.
  • 3. Send the request to the email: ap@penttservicingcompany.com
  • 4. Confirm the reception of your request by telephone: 442 246 9329

    11) To whom can you present your complaints or complaints about the improper treatment of your personal data? If after having exercised your Rights of Protection of Data before PENTT SERVICING COMPANY S.A. DE C.V. by means of the mechanisms established in this Notice of Privacy, considers that your right to data protection personal injury has been damaged by some conduct or omission of our part; or has evidence that in the treatment of your personal information there is a violation of the provisions provided in the LFPDPPP, we invite you to get in touch again with us to exhaust all internal procedures in order to satisfy fully your request. If this is not the case, you may file the corresponding complaint with the INAI. For more information visit: www.inai.org.mx